Claims Representative I

Recognized as a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

This position will work from our West Bend office.  The schedule may include working 8:00 a.m. to 4:30 p.m. with the ability to work 10:00am – 6:30pm (central time zone) one day a week if needed.

Handle low to moderate complexity auto claims, with the supervision and guidance from the manager. Utilize current Claims technology. Research and determine coverage, conduct thorough investigations, evaluate damages and liability and negotiate claim settlements with insureds, claimants and attorneys. Responsibilities also include active file management, ensuring proper reserving and participating in training activities. Consistently exhibit a high level of customer service and adherence to department audit guidelines.

Preferred Experience and Skills

• Proficiency with computers and current technology
• Interpersonal skills
• Oral and written communication skills
• Negotiation skills and problem solving skills
• Prior claims handling experience

Preferred Education and Training

• Bachelor’s degree or equivalent combination of education and experience
• Associate in General Insurance designation
• Associate in Claims designation

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West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.