Claims Training Manager

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Lead the training team in fostering a culture of lifelong learning and supporting a positive associate learning experience. Manage a team of trainers and other teams as assigned by providing mentorship, guidance, and support in their professional development. Oversee the performance management, career development, and training of team members. Manage the research, development, and delivery of training content for insurance coverage and content under the learning pillars. Apply adult learning principles to the instructional design and training delivery of courses offered. Evaluate and implement approaches to make learning experiences more accessible, agile, and impactful for learners. Design and manage training programs for both new and experienced associates, with a focus on enhancing knowledge and key technical skills. Develop training plans for new product and service roll outs. Analyze training effectiveness for continuous improvement. Work closely with leadership and other key stakeholders to identify learning needs and develop customized training solutions. Collaborate with cross-functional teams to build relationships and develop enterprise-wide training opportunities.

This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in West Bend, WI or Madison, WI. 

The internal deadline to apply is 3.7.25. External applications will be accepted on a rolling basis while the position remains open. 

• 8 years of experience in training
• 3 years of supervisory experience
• Leadership skills, with the ability to coach, mentor and develop others
• Analytical and communication skills
• Problem solving skills
• Ability to build collaborative relationships

Preferred Education and Training

• Bachelor’s degree in Business, Insurance, or related field
• Associate in General Insurance designation(s)
• CPCU course work
• Associate Professional in Talent Development (APTD) or Certified Professional in Talent Development (CPTD) designation.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.