Claims Manager (Large Loss)

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Use your experience providing guidance and oversight to a team of adjusters who handle the most complex CL & PL property claims. 

Summary of Responsibilities
Manage a team of large loss claim representatives handling high-exposure property claims across both Personal and Commercial Lines.  Oversee the investigation and resolution of assigned claims, providing strategic direction and technical expertise. Guide claim representatives in managing complex files and high-value settlements. Responsible for the selection, training, development, and performance management of personnel. Lead special projects as assigned. Collaborate with the Commercial Enterprise to provide insight on underwriting and renewal considerations for large property exposures.

Preferred Experience and Skills

• Prior experience supervising claims personnel
• Experience handling high-exposure property claims
• 5+ years of claims handling experience
• Proven ability to lead, mentor, and develop personnel
• Strong interpersonal skills
• Excellent oral and written communication skills
• Expertise in high-level negotiations
• Comfortable communicating with senior-level leadership

Preferred Education and Training

• Bachelor’s degree in Business, Insurance, or a related field
• Ongoing insurance education and professional development

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