Business Process Specialist - Personal Lines

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

This position offers a hybrid work schedule(3 days in office, 2 days at home).  Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events.  The position can be based in West Bend, Madison or Appleton. 

The internal deadline to apply is Wednesday, April 9th. External applications will be accepted on a rolling basis while the position remains open.

• Act as a liaison between Personal Lines and the Information Technology Department.
• Triage and support production issues
• Working independently, gather and explain business requirements, define user stories and acceptance criteria, conduct user acceptance testing and story closure, and prioritize functionality needed for new features or enhancements.
• Work closely with IT squads as their key contact to provide business driven sprint goals and vision, collaborate on right-sized solutions and provide overall leadership to the team.
• Communicate system or process changes to the Personal Lines Department. Create documentation and procedures to promote efficiency through standardization, process improvement, work simplification or other methods.
• Implement new systems or processes.
• Review department structure and workflow function to avoid duplication of tasks.
• Maintain user related documentation. 
• May train users on new procedures or technology

Preferred Experience and Skills

• 2 years experience in a Personal Lines insurance environment
• Ability to communicate with internal/external customers
• Ability to perform highly detailed work
• Organizational skills and the ability to meet deadlines
• Must have experience using personal desktop computers and basic knowledge of software applications including, but not limited to Excel, Word, Access, Outlook, comparative and batch rating tools, and query tools

Preferred Education and Training

• Bachelor’s degree in Business, Insurance or related field
• Associate in General Insurance designation

West Bend offers a comprehensive benefit plan including but not limited to:   

• Medical & Prescription Insurance  

• Health Savings Account  

• Dental Insurance  

• Vision Insurance  

• Short and Long Term Disability  

• Flexible Spending Accounts  

• Life and Accidental Death & Disability   

• Accident and Critical Illness Insurance  

• Employee Assistance Program  

• 401(k) Plan with Company Match  

• Pet Insurance  

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates 

• Bonus eligible based on performance  

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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