Sr. Property Adjuster

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

External applications will be accepted on a rolling basis while the position remains open.

This is a work from home role where you will be servicing the state of Michigan. On occasion you may be asked to travel to a West Bend office location for in-person engagement activities such as team meetings, training and corporate events.

To be considered for this opportunity, you must reside in the state of Michigan, ideally in the Lansing, Kalamazoo, Grand Rapids, or Ann Arbor areas.

Summary of Responsibilities:

As a Claims Specialist, you will handle complex claims with minimal supervision and guidance from the manager. Your role will involve utilizing current claims technology, conducting thorough investigations, evaluating damages and liability, and negotiating settlements with insureds, claimants, and attorneys. Additionally, you will be responsible for active file management, ensuring proper reserving, participating in training activities, presenting claims to the Committee, and supervising litigated files. You will also serve as a mentor for others in the team or department, consistently exhibiting a high level of customer service and adherence to department audit guidelines.

Preferred Experience and Skills:

• Proficiency with computers and current technology
• Prior experience handling commercial property claims
• Construction or mitigation experience is a plus
• Strong time management, interpersonal, negotiation, and problem-solving skills
• Prior experience handling large and complex claims
• Excellent oral and written communication skills

Preferred Education and Training:

• Bachelor’s degree in Business, Insurance, or a related field
• Associate in Claims designation
• Associate in General Insurance designation
• CPCU coursework or other continuing education

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The salary range for this position is $67,055 - $90,200.   

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.  

West Bend offers a comprehensive benefit plan including but not limited to:   

• Medical & Prescription Insurance  

• Health Savings Account  

• Dental Insurance  

• Vision Insurance  

• Short and Long Term Disability  

• Flexible Spending Accounts  

• Life and Accidental Death & Disability   

• Accident and Critical Illness Insurance  

• Employee Assistance Program  

• 401(k) Plan with Company Match  

• Pet Insurance  

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates 

• Bonus eligible based on performance  

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.