Service Center Technician

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Join our team as the first point of contact for our valued agents, policyholders, and claimants! In this role, you’ll specialize in handling Teleprocessing calls from agents requesting policy changes, or DirectConnect calls that create new first notices of loss. You’ll guide every caller with clear, friendly, and jargon-free support. You’ll also process tasks in our work queue to help us meet our service level goals — and jump in on other projects as needed. If you love helping people and thrive in a fast-paced environment, we’d love to hear from you!

Training: 8:00am-4:30pm
Schedule After Training would be:

9:00am-5:30pm November-March, flexing to 10:00am-6:30pm March-November due to Daylight Savings time change

This position offers both remote and hybrid work locations.  Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) may work hybrid (3 days/office) or remote.  Candidates who are fully remote may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.  

Summary of Responsibilities
Serve as a primary point of contact for incoming calls, specializing in either handling Teleprocessing calls from agents requesting policy changes or DirectConnect calls from policyholders, agents, and claimants reporting new first notices of loss. Provide clear, jargon-free guidance and assistance to all callers. Process related tasks in the work queue to meet established service level agreements. Perform other duties as assigned by management. 

Preferred Education and Training

• High school diploma or equivalent
• Some college preferred

INDSP

The hourly range for this position is $19.50-$24.00.   

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate. 

West Bend offers a comprehensive benefit plan including but not limited to:   

• Medical & Prescription Insurance  

• Health Savings Account  

• Dental Insurance  

• Vision Insurance  

• Short and Long Term Disability  

• Flexible Spending Accounts  

• Life and Accidental Death & Disability   

• Accident and Critical Illness Insurance  

• Employee Assistance Program  

• 401(k) Plan with Company Match  

• Pet Insurance  

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates 

• Bonus eligible based on performance  

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.