Summary of Responsibilities
The Enterprise Program Manager plays a critical role in driving cross-functional initiatives that align with the organization's strategic goals. This individual is responsible for planning, executing, and overseeing high-impact programs from conception through completion.
Key Responsibilities
- Lead the planning, execution, and delivery of strategic programs across departments to support long-term organizational goals.
- Partner with executive leadership to define program objectives, KPIs, and success metrics.
- Develop and maintain detailed program plans, timelines, and status reports.
- Identify and mitigate risks, resolve issues, and ensure program alignment with broader business goals.
- Facilitate effective cross-functional collaboration, ensuring transparency and accountability among all stakeholders.
- Coordinate with business units, technology teams, and external partners to drive project success.
- Resolve cross-functional issues, clarify dependencies, and eliminate bottlenecks.
- Drive continuous improvement by analyzing program performance and implementing process enhancements.
- Prepare and deliver executive-level presentations, reports, and updates on program progress and outcomes.
- Manage program budgets, resource allocation, and vendor relationships as needed.
- Tracking program performance, analyzing key performance indicators (KPIs), and adjusting as needed.
- Helping to manage organizational changes associated with programs.
Preferred Experience and Skills
- 7+ years of experience in program management, process improvement, strategic planning, and business operations.
- Knowledge of P&C insurance systems and products preferred.
- Proven track record of managing large, complex, and cross-functional programs, including planning, execution, and monitoring.
- Analytical and problem-solving skills with the ability to think strategically and execute tactically.
- Written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
- Demonstrated ability to successfully lead projects with proficiency in the use of agile program management methodologies and tools.
- Ability to lead and motivate teams, provide guidance, and foster collaboration.
- Comfortable working in a fast-paced, evolving environment with shifting priorities.
- Ability to interact with business and technical resources for problem resolution purposes.
- Able to maintain a high degree of customer / client / sponsor satisfaction while also maintaining necessary project controls.
Preferred Education and Training
- Bachelor’s degree in Business, Management, or a related field
- Master’s or similar advanced degree preferred
- PMP, PgMP, or similar project/program management certification is a plus.
