Bureau Specialist

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

The Bureau Specialist is responsible for independently managing the coordination, communication, and implementation of regulatory and bureau changes for designated lines of business. This role serves as a key liaison between regulatory organizations and internal teams, ensuring compliance with state and bureau standards. The Bureau Specialist  contributes to more complex rate, rule, and form adoptions, and supports product implementation and filing accuracy.

This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in West Bend, Madison or Appleton.

The internal deadline to apply is 09/12/2025. External applications will be accepted on a rolling basis while the position remains open.

Key Responsibilities

• Working independently, coordinate, communicate and monitor regulatory changes to designated lines of business.
• Monitor, coordinate, implement and communicate Rate Service Organization (ISO, NCCI, AAIS, etc.) revisions to designated lines of business. 
• Participate in line of business rate reviews and provide requirements for more complex bureau rate/rule/form adoptions. 
• Input, reformat, maintain, produce and revise current forms as needed and maintain insurance form files. 
• Maintain bureau manuals and internal lines manuals. 
• Prepare PDF and markup copies of documents requiring filing. 
• Responsible for the compliance of company forms, procedures and rating programs within state statutes and regulations. 
• Complete rate/rule & form filings with state insurance departments. 
• Navigate & research systems for new product implementation as well as for defects & incidents.

Preferred Experience and Skills

• 2-4 years commercial multi-line underwriting or product development experience
• Oral and written communication skills
• Analytical skills
• Knowledge of personal computers with emphasis on Microsoft Word, Excel, and Adobe PDF.
• Time management and organizational skills

Preferred Education and Training

• Bachelor's degree in business, insurance or related field
• Completion of Program in General Insurance
• Associate in Underwriting designation

The salary range for this position is $53,459-$105,143.   

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.  

West Bend offers a comprehensive benefit plan including but not limited to:   

• Medical & Prescription Insurance  

• Health Savings Account  

• Dental Insurance  

• Vision Insurance  

• Short and Long Term Disability  

• Flexible Spending Accounts  

• Life and Accidental Death & Disability   

• Accident and Critical Illness Insurance  

• Employee Assistance Program  

• 401(k) Plan with Company Match  

• Pet Insurance  

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates 

• Bonus eligible based on performance  

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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