Claims Trainer

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

As a Claims Trainer, you’ll design and deliver innovative learning experiences that support associates at every stage of their career.  Empower others and shape the future of commercial insurance learning- collaborate with subject matter experts, create dynamic curriculum, facilitate impactful training, and apply talent development principles to drive real results. 

The internal deadline to apply is 4/28/26. External applications will be accepted on a rolling basis while the position remains open.

This position offers both remote and hybrid work locations.  Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule.  Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events. 

Are you passionate about developing talent and sharing your expertise in casualty claims? We’re looking for a Casualty Claims Trainer who brings both technical knowledge and a commitment to fostering continuous learning.

About the Role

In this role, you will partner with our training team to cultivate a culture of lifelong learning while delivering engaging, effective training experiences. You’ll apply adult learning principles to design and facilitate impactful programs that support both new and experienced associates.

Key Responsibilities

• Collaborate with the training team to create and deliver high-quality learning experiences

• Design and facilitate training using adult learning principles

• Research, develop, and organize curriculum related to insurance coverage and content

• Support onboarding by developing schedules and technical training plans in partnership with hiring managers

• Maintain and manage curriculum within the Learning Management System (LMS)

• Coordinate instructor-led training sessions, including scheduling and SME participation

• Track, document, and evaluate training effectiveness; recommend improvements

• Deliver presentations and lead training sessions as assigned

• Participate in industry workshops, conferences, and training consortiums

What We’re Looking For

• Experience handling moderate to complex casualty liability claims

• Strong commitment to learning and development

• Excellent presentation and public speaking skills

• Proficiency in Microsoft Office Suite, SharePoint, and eLearning tools

• Strong written and verbal communication skills

• Knowledge of adult learning principles

Qualifications

• Minimum of 3 years of insurance or training experience

• Bachelor’s degree in Business, Insurance, or a related field

• Associate in General Insurance (AINS) designation preferred

• Associate in Underwriting (AU) designation and CPCU coursework a plus

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The salary range for this position is $68,933-$86,166.   

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate. 

West Bend offers a comprehensive benefit plan including but not limited to:   

• Medical & Prescription Insurance  

• Health Savings Account  

• Dental Insurance  

• Vision Insurance  

• Short and Long Term Disability  

• Flexible Spending Accounts  

• Life and Accidental Death & Disability   

• Accident and Critical Illness Insurance  

• Employee Assistance Program  

• 401(k) Plan with Company Match  

• Pet Insurance  

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates 

• Bonus eligible based on performance  

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.