Job Listings

Are you passionate about driving product innovation and delivering customer value? We are looking for a Product Owner to lead the development and management of our surety products. In this role, you’ll work with key stakeholders to lead cross-functional teams to success in delivering high-quality solutions that enhance user experience and business performance.   If you thrive in a dynamic environment, enjoy solving complex business challenges, and are ready to make a meaningful impact, we’d love to hear from you!

West Bend is looking for a Loss Control Representative to join our exceptional team. The internal deadline to apply is 06/25/25. External applications will be accepted on a rolling basis while the position remains open.

Provide "silver lining" support to our insureds and claimants dealing with extensive losses or injuries involving litigation. This role is for more experienced claims adjusters with related experience in litigated claims handling. 

Primary role is to handle phone calls in a fast-paced multi-channel contact center. Handle incoming telephone calls which may include routing internal and external callers, first report of claims, assisting with policy changes, payment processing, and other miscellaneous phone requests. May be responsible for processing tasks assigned out of a work queue and take on additional work or projects, all while meeting service level expectations. Provide exceptional customer service to internal and external customers with the ability to effectively communicate verbally and in writing. Demonstrates effective organizational skills with the ability to make good common-sense decisions while balancing multiple tasks.   Training: 8:00am-4:30pm Schedule After Training...

The Customer Experience Specialist is responsible for executing the Customer Experience strategy by creating and maintaining customer personas and documenting their experiences with West Bend through journey maps.     The internal deadline to apply is 06/23/25. External applications will be accepted on a rolling basis while the position remains open.

We are seeking a skilled claims representative to manage moderate to complex claims for our Commercial Specialty Accounts. This role involves handling cases that may include unique or high-risk elements not typically covered under standard commercial policies, as well as third-party general liability claims. The ideal candidate will be able to work independently with minimal supervision and guidance from the manager.

Join our dynamic Events Team as an Administrative Assistant, where your organizational talents and communication skills will shine! In this fast-paced role, you'll support both daily operations and exciting event initiatives, working closely with a collaborative team. If you're a problem-solver who thrives on variety and enjoys being part of memorable events, we’d love to meet you!

The Personal Lines IT team is seeking a Quality Engineer to bring a test driven, quality first mindset to our current and upcoming initiatives.  As part of a group of full stack developers, analysts and product owners you’ll be shaping and executing our test strategy to deliver consistent, reliable, high performing solutions.   This includes building test automation as well as devising exploratory test plans with an eye towards both functional and non-functional requirements.  Come join our collaborative, high-performing team and help perform a critical role in setting a high standard for quality.  

Corporate Product Compliance is looking for a Bureau Specialist to monitor regulatory changes and implement product changes for a designated line of business(es). They will coordinate with necessary business units to ensure a successful implementation.  They will create and submit filings to the applicable state insurance departments and communicate with them to get the filings approved. They will also assist with answering questions from various users regarding compliance and system functionality. The Bureau Specialist role offers a great opportunity to utilize your commercial underwriting experience in a new, innovative way.    The internal deadline to apply is 6/9/25. External...

We are growing at West Bend! Our Commercial Lines Underwriting team plays a critical role in our journey towards profitable growth. Our Underwriters are relationship focused with strong communication skills, motivated, and work in a fast-paced team environment. West Bend is an industry leading carrier that works solely through the independent agency system. We are looking for the right individual to join our team!  

Lead actuarial analyses, pricing strategies, reserving, reinsurance and predictive modeling efforts to drive data-driven decision-making. The Actuary will collaborate with underwriting, finance, claims, and senior leadership to optimize business performance and ensure regulatory compliance.  

The Enterprise Applications team is seeking a Software Engineer to help build high-visibility, enterprise capabilities that support our diverse software landscape. While this role spans full stack technologies, there is a strong emphasis on back-end development, particularly with .NET. As a key contributor to our enterprise technology platform, you’ll help drive business value through modern architectures and emerging technologies. You'll be part of a collaborative team that values craftsmanship, innovation, and the creation of best-in-class experiences for our engineering community. Join us and be...

West Bend is looking for a Loss Control Representative to join our growing team.   Conduct onsite calls to provide risk assessments and service to prospect, new quote and existing accounts. Risk Assessments include physical surveys, investigating risk exposures/accidents, analyzing risk experience, developing service plans and providing recommendations. Consult with underwriters to determine account and risk acceptability. Provide verbal and written correspondence to underwriting. Work with agents to foster and develop relationships and to secure new business. Effectively manage a service territory, work with customers to ensure safety planning is in place and conduct training presentations to business clients, large groups, or associations. Training presentations may...

Join Our Team as a Billing Representative!   Are you ready to start a rewarding career journey in a dynamic customer service focused environment?   At West Bend, we're seeking passionate individuals who excel in delivering exceptional service while navigating billing processes proficiency.   Why Choose Us?   Stability and Growth: As a mutual insurer, we offer a robust foundation for your career to thrive and grow. Recognition for Excellence: Your achievements are valued and rewarded, both individually and organizationally. Guidance and Support: Our leadership team is dedicated to your success, providing comprehensive tools, resources, and mentorship...

Provide "silver lining" support to our insureds and claimants dealing with losses or injuries resulting from bodily injury, PIP, construction defect, and general liability claims. This role is for more experienced claims adjusters with related experience in these areas.    The internal deadline to apply is 5/12/25. External applications will be accepted on a rolling basis while the position remains open.

We are growing at West Bend! Our Underwriting team plays a critical role in our journey towards profitable growth. Our Underwriters are relationship focused with strong communication skills, motivated, and work in a fast-paced team environment. West Bend is an industry leading carrier that works solely through the independent agency system. We are looking for an underwriter to join our team!   Qualified applicants at varying experience levels will be considered, position level will be determined based on qualifications.

The Enterprise Applications team is seeking a Business Analyst to help define and deliver high visibility, enterprise capabilities that support our diverse software landscape. This role plays a key part in translating business needs into actionable requirements, ensuring alignment between stakeholders and technical teams. As a key contributor to our enterprise technology platform, you’ll collaborate across cross-functional Agile teams—participating in daily standups, sprint planning, backlog grooming, and reviews—to drive clarity, prioritize work, and support delivery. You’ll work closely with product owners, engineers, designers, and business stakeholders to ensure solutions are well-understood, user-focused, and...

Accept, decline, or modify personal lines policy offerings or endorsements submitted by producers based on company underwriting guidelines and procedures; includes risk analysis, file documentation, pricing guidelines, procedural matters, research/investigation and decision making. Review underwriting reports and make recommendations for risk improvement. Listen, be responsive and provide flexibility where appropriate. If assigned, manage renewal book of business; examine changes in loss experience/driving records and risk characteristics on specific policies and take appropriate action where needed. For this position, we are seeking candidates with experience in high-value home & high-value scheduled personal property underwriting, as well as a deep understanding of what insureds...

West Bend is looking for a Loss Control Representative to join our growing team.   Conduct onsite calls to provide risk assessments and service to prospect, new quote and existing accounts. Risk Assessments include physical surveys, investigating risk exposures/accidents, analyzing risk experience, developing service plans and providing recommendations. Consult with underwriters to determine account and risk acceptability. Provide verbal and written correspondence to underwriting. Work with agents to foster and develop relationships and to secure new business. Effectively manage a service territory, work with customers to ensure safety planning is in place and conduct training presentations to business clients, large groups, or associations. Training presentations may...

At West Bend Insurance, we believe in empowering our employees to reach their full potential. We foster a culture where every individual knows they matter and are part of something bigger - working together to shape the future of insurance.   We are seeking an experienced PLActuarial Director to lead, mentor, and develop a team of actuaries and analysts. This high-visibility role offers the opportunity to drive strategic insights, collaborate across multiple teams, and influence key business decisions.   This position is an

West Bend Insurance’s Internal Audit team is a key contributor to our company’s success, helping drive growth by safeguarding our assets and uncovering opportunities to make our business even more efficient and effective. If you’re a self-motivated, creative, and insightful problem-solver who thrives on challenges and values integrity, this could be the perfect opportunity for you! We’re on the lookout for an experienced Senior Internal Auditor to join our team. In this role, you’ll take the lead in developing audit programs, driving risk assessments, and strengthening key processes—all while building strong relationships across the organization. We can’t wait to welcome the right person to our team and continue...

West Bend is looking for a Loss Control Representative to join our growing team.   Conduct onsite calls to provide risk assessments and service to prospect, new quote and existing accounts. Risk Assessments include physical surveys, investigating risk exposures/accidents, analyzing risk experience, developing service plans and providing recommendations. Consult with underwriters to determine account and risk acceptability. Provide verbal and written correspondence to underwriting. Work with agents to foster and develop relationships and to secure new business. Effectively manage a service territory, work with customers to ensure safety planning is in place and conduct training presentations to business...

- Conduct physical surveys, investigate risk exposures/accidents, analyze risk experience and make recommendations to assist insureds in maintain their loss control programs. - Review and process vendor surveys. - Development of Loss Control resources. - Consult with underwriters to determine account and risk acceptability. - Provide verbal and written correspondence to underwriting. This position is an in-office role located in West Bend or Madison, WI. No remote opportunities for this position are available at this time.