Job Listings

Do you have supervisory or leadership experience? Do you like learning new things? Are you organized and do you have strong follow through? A Business Support Supervisor role might be a great fit!

Are you passionate about driving product innovation and delivering customer value? We are looking for a Product Owner to lead the development and management of our Commercial Data Analytic Products. In this role, you’ll work with key stakeholders to lead cross-functional teams to success in delivering high-quality solutions that enhance user experience and business performance. If you thrive in a dynamic environment, enjoy solving complex business challenges, and are ready to make a meaningful impact, we’d love to hear from you!

We are growing at West Bend! Our Commercial Lines Underwriting team plays a critical role in our journey towards profitable growth. Our Underwriters are relationship focused with strong communication skills, motivated, and work in a fast-paced team environment. West Bend is an industry leading carrier that works solely through the independent agency system. We are looking for the right individual to join our team!  This position will be starting in June.

Under general direction, manages a team of casualty claims professionals. Responsibilities include overseeing all claim resolution activities of the team to ensure accurate and timely disposition of claims in accordance with company protocols. This position works within broad authority limits and is accountable for implementing company initiatives and driving overall team results.   This position offers a hybrid work schedule (3 days/week).  

Conduct daily HRIS operations, ensuring data accuracy, system integrity, and compliance with policies and regulations. Manage user access, security settings, and system configurations to meet evolving business requirements. Design and maintain the HRIS in support of West Bend’s data management and reporting needs. Ensures accuracy and integrity of organizational data within the HRIS. Generate standard and ad-hoc reports to support HR and business stakeholders, providing actionable insights for workforce planning, talent management, and compliance. Provides data summaries or statistical analysis for use in strategic planning or decision-making. Follows established procedures for updating, validating, and correcting employee records or other related HR data. Develop and maintain...

Join our expanding data science team at West Bend and directly impact the profitability of a leading P&C insurer. As a Senior Data Scientist, you’ll develop and deploy cutting-edge predictive models for Pricing, Underwriting and Claims, leveraging a modern cloud stack (Databricks, Snowflake, Azure). Collaborate with key stakeholders across the business and utilize your expertise in Python, R, SQL and other modern modeling tools to drive strategic decisions and shape the future of insurance analytics. This is your chance to lead high-impact initiatives and grow your career in a dynamic, data-driven environment.   This position offers both...

West Bend is looking for a Loss Control Representative to join our growing team.   Conduct onsite calls to provide risk assessments and service to prospect, new quote and existing accounts. Risk Assessments include physical surveys, investigating risk exposures/accidents, analyzing risk experience, developing service plans and providing recommendations. Consult with underwriters to determine account and risk acceptability. Provide verbal and written correspondence to underwriting. Work with agents to foster and develop relationships and to secure new business. Effectively manage a service territory, work with customers to ensure safety planning is in place and conduct training presentations to business...

Handle low to moderate complexity claims, with the supervision and guidance from the manager. Utilize current Claims technology. Research and determine coverage, conduct thorough investigations, evaluate damages and liability and negotiate claim settlements with insureds, claimants and attorneys. Responsibilities also include active file management, ensuring proper reserving and participating in training activities. Consistently exhibit a high level of customer service and adherence to department audit guidelines.   This position is an in-office role located in West Bend, WI.  No remote opportunities for this position are available at this time. 

Provide "silver lining" support to our insureds and claimants dealing with losses or injuries resulting from bodily injury, PIP, construction defect, and general liability claims. This role is for more experienced claims adjusters with related experience in these areas. 

Primary role is to handle phone calls in a fast-paced multi-channel contact center. Handle incoming telephone calls which may include routing internal and external callers, first report of claims, assisting with policy changes, payment processing, and other miscellaneous phone requests. May be responsible for processing tasks assigned out of a work queue and take on additional work or projects, all while meeting service level expectations. Provide exceptional customer service to internal and external customers with the ability to effectively communicate verbally and in writing. Demonstrates effective organizational skills with the ability to make good common-sense decisions while balancing multiple tasks.   Training: 8:00am-4:30pm Schedule After Training...

Lead the training team in fostering a culture of lifelong learning and supporting a positive associate learning experience. Manage a team of trainers and other teams as assigned by providing mentorship, guidance, and support in their professional development. Oversee the performance management, career development, and training of team members. Manage the research, development, and delivery of training content for insurance coverage and content under the learning pillars. Apply adult learning principles to the instructional design and training delivery of courses offered. Evaluate and implement approaches to make learning experiences more accessible, agile, and impactful for learners. Design and manage training programs for both new and experienced associates, with a focus on enhancing...

This dynamic role offers the chance to orchestrate an optimization and modernization initiative within our Operations team. You'll guide teams across multiple areas of Operations including service management, mainframe support, identity and access management, and service desk, driving efficiency and reliability to new heights. Partner with the IT Director, crafting and delivering a transformative roadmap that shapes the future of our IT operations. If you're a strategic thinker with exceptional leadership skills and thrive on streamlining processes and delighting users, this is your chance to shine!   This position offers a hybrid work schedule.  Candidates who are...

This role will provide you the opportunity to be the face of West Bend as you help our insured in the field get through any recent property losses using your experience handling homeowners and commercial property claims as well as your customer service experience.       This is a fully remote/work from home role where you will spend over 50% of your time in the field, servicing the Southwest Wisconsin territory.  

The Commercial Lines Underwriter is a key player in maintaining the profitability and production objectives for a designated group of agencies.  This role involves underwriting new commercial business, renewing policies and endorsing policy changes.  The Underwriter will also be responsible for evaluating risk exposures and integrating underwriting functions within the workflow.  

Commercial Enterprise Product Management is looking for a Product Manager to manage the Commercial line of business by evaluating product changes, performing competitor analysis, and collaborating with necessary business units to ensure profitability and growth. As an individual contributor, the Product Manager assists in answering coverage questions, maintaining manuals, and reports on data analysis and market trends on a quarterly basis. The Product Specialist role offers a great opportunity to utilize your underwriting experience in a new, innovative way.

The primary responsibilities of this position are to provide policy coverage advice, manage coverage litigation and litigation brought against West Bend and West Bend insureds, work with product development and underwriting to create and manage forms and develop new products, and provide general legal advice and service to the Claims Organization and other West Bend Business partners.  This position will also have responsibility to provide training to claims professionals and other business partners as necessary, conduct legal research and provide state specific legal updates.   This position offers both remote and hybrid w

Join Our Team as a Billing Representative!   Are you ready to start a rewarding career journey in a dynamic customer service focused environment?   At West Bend, we're seeking passionate individuals who excel in delivering exceptional service while navigating billing processes proficiency.   Why Choose Us? Stability and Growth: As a mutual insurer, we offer a robust foundation for your career to thrive and grow. Recognition for Excellence: Your achievements are valued and rewarded, both individually and organizationally. Guidance and...

Conduct physical surveys, investigate risk exposures/accidents, analyze risk experience and make recommendations to assist insureds in maintain their loss control programs. Review and process vendor surveys. Development of Loss Control resources. Consult with underwriters to determine account and risk acceptability. Provide verbal and written correspondence to underwriting.   This position is an in-office role located in West Bend or Madison, WI. No remote opportunities for this position are available at this time. 

We are growing at West Bend! Our Underwriting team plays a critical role in our journey towards profitable growth. Our Underwriters are relationship focused with strong communication skills, motivated, and work in a fast-paced team environment. West Bend is an industry leading carrier that works solely through the independent agency system. We are looking for an experienced underwriter to join our team!   Qualified applicants at varying experience levels will be considered, position level will be determined based on qualifications.   This position offers a hybrid work schedule. ...

Lead actuarial analyses, pricing strategies, reserving, reinsurance and predictive modeling efforts to drive data-driven decision-making. The Actuary will collaborate with underwriting, finance, claims, and senior leadership to optimize business performance and ensure regulatory compliance.   This position offers both remote and hybrid work locations.  Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule (3 days/week).  Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events. 

West Bend Insurance is the preeminent insurance carrier in the upper Midwest and has experienced continuous growth for nearly 130 years strong! As we continue to grow, we are looking for an experienced Product Analyst to join our Personal Lines Product team. This is a wonderful opportunity for an individual who has established them self as a self-starter & driven. You will be provided with the tools, training, and support to succeed in your role and there are numerous opportunities given to you to advance in your field.   This position offers both remote and hybrid work locations.  Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule (3...

Are you passionate about driving product innovation and delivering customer value? We are looking for a Product Owner to lead the development and management of our surety products. In this role, you’ll work with key stakeholders to lead cross-functional teams to success in delivering high-quality solutions that enhance user experience and business performance. If you thrive in a dynamic environment, enjoy solving complex business challenges, and are ready to make a meaningful impact, we’d love to hear from you!   This position offers a hybrid work schedule.  Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or...

West Bend is seeking an experienced contract surety underwriter based out of the Kansas City, Missouri area, to take over an established territory comprised of the states of Kansas and Missouri. Reporting to the Madison, Wisconsin office, this individual will be responsible for managing the territory, growing the contract surety book of business, and supporting company goals by identifying those actions needed to assure premium growth and underwriting profit.    This position offers both remote and hybrid work locations.  Candidates who reside within 50 miles of an office location (Madison, West Bend, Appleton) will be offered a hybrid work schedule.  Candidates who are fully remote (beyond 50 miles) may...

The Commercial Surety Assistant Underwriter position is an excellent opportunity to develop and expand knowledge of the surety bond industry as an underwriting trainee.   This position is an in-office role located in Madison, WI.  No remote opportunities for this position are available at this time. 

Excited about making a positive impact in the insurance industry? We're expanding and looking for a driven Product Owner to join our team. You'll work with key stakeholders to align product development with market trends, solve complex business challenges, and lead cross-functional teams to success. If you have strong analytical skills and a proactive mindset, this is the perfect opportunity to make your mark!

This is an excellent opportunity for an experienced claims attorney who has also led other attorneys. This role will lead many strategic initiatives pertaining to our claims legal division while also providing minimal guidance and direction to our current group of claims attorneys.    This position offers a hybrid work schedule (3 days/week).  Candidates who are located